Employees in the Baton Rouge office of the Louisiana Workforce Commission were recently provided training and hands-on guidance to improve their operations. “In an effort to increase efficiency and improve customer service, we recently re-examined our unemployment insurance processes with the help of the Center for Lean Excellence,” said Tim Barfield, then the Executive Director of the Louisiana Workforce Commission.
Two Principles of Lean classes were held, as well as current- and future-state Value Stream Mapping sessions. A 5S Workforce organization session was brought to the work floor. In addition, management and supervisory personnel were coached on their roles in ensuring the success of the outcome.
“Using Lean Solutions, we identified steps that maximize efficiencies within the Louisiana Workforce Commission’s claims operations,” Barfield added. “These improvements should roll out in the next few weeks and we expect them to result in faster payment of claims.” Barfield was recently appointed as Executive Counsel for Governor Bobby Jindal.
